Refund policy

Return & Refund Policy

Thank you for shopping with Trend Hive. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging, with all tags and accessories attached.

  • You must provide your order number or proof of purchase.

  • Items that have been used, damaged, washed, altered, or are missing original packaging may not be eligible for return.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items purchased on sale or during special promotions.

  • Personalized or customized products.

  • Products that have been used or damaged after delivery.

  • Any item specifically marked as non-returnable on the product page.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos/videos of the item and packaging.

After reviewing your request, we may offer a replacement, exchange, or refund, depending on the situation.

4. How to Request a Return

To request a return, please email us with:

  • Your order number

  • Reason for the return

  • Photos/videos of the product, if applicable

Please do not send any product back without contacting us first.

5. Return Shipping

If the return is due to a change of mind, incorrect selection, or personal preference, the customer is responsible for the return shipping costs.

If the item is defective, damaged, or incorrectly sent by us, we will cover the applicable return shipping costs.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed to the original payment method, where applicable.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your bank or payment provider.

7. Exchanges

We may offer exchanges for eligible products, subject to availability.

If the requested replacement is unavailable, we may provide a refund or another suitable solution.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank or payment account.

  2. Contact your payment provider or bank.

  3. Contact us at trendhive031@gmail.com if the refund still has not appeared.

9. Cancellation of Orders

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it may no longer be eligible for cancellation and will be subject to our return policy.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email: trendhive031@gmail.com
Store: Trend Hive