Shipping Policy

Thank you for choosing Trend Hive. We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below for information about order processing, delivery times, and shipping-related matters.

1. Order Processing

Orders are generally processed within 1–3 business days after they are successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or periods of high order volume, processing may take slightly longer.

2. Delivery Time

After your order has been processed and dispatched, estimated delivery time is:

3–7 business days for most locations.

Please note that delivery times are estimates and may vary depending on your location, courier service, weather conditions, public holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Any applicable shipping charges may vary depending on your delivery location, order size, or current promotions.

4. Cash on Delivery (COD)

For Cash on Delivery orders, customers are required to provide a valid:

• Full name

• Phone number

• Complete delivery address

Customers should ensure that someone is available at the provided address to receive and pay for the order.

We reserve the right to verify COD orders before dispatch.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided through the contact details supplied when placing your order.

You can use the tracking information to monitor the status of your shipment where tracking is available.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

Trend Hive is not responsible for delays, failed deliveries, or additional shipping charges caused by:

• Incorrect address

• Incomplete address

• Incorrect phone number

• Customer being unavailable to receive the order

If an order is returned to us because of incorrect or incomplete information, additional shipping charges may apply for re-delivery.

7. Delayed Deliveries

Although we work with delivery partners to provide timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions

• Public holidays

• Courier delays

• High order volumes

• Address-related issues

• Unexpected logistical problems

We appreciate your patience in such situations.

8. Lost or Damaged Packages

If your package appears to be damaged when delivered, please contact us as soon as possible.

If you believe your order has been lost during shipping, contact us at trendhive031@gmail.com with your order number. We will work with the relevant courier service to investigate the issue.

9. Delivery Issues

If you receive the wrong product, a damaged product, or an incomplete order, please contact us within 48 hours of delivery.

Please provide your order number along with clear photos or videos of the package and product so that we can investigate and assist you.

10. Changes to Shipping Policy

Trend Hive reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective once the updated policy is published on our website.

11. Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Store Name: Trend Hive
Email: trendhive031@gmail.com